Yes, we build custom PCs for a living — so you'd expect us to say "custom, obviously". But we also spend our week repairing prebuilts, so we've seen both sides of this from the inside of the case. Here's the honest version, including when a prebuilt is genuinely the right call.
| Chain prebuilt | Local custom build | |
|---|---|---|
| PARTS TRANSPARENCY | GPU and CPU get headline billing. PSU, RAM and SSD are often unnamed or "or equivalent" — and that's where corners get cut. | Every part named by brand and model before you pay. Our builder lists 160 real, Australian-stocked parts. |
| PRICE FOR SPEC | Occasionally unbeatable on clearance of last-gen stock. At full price you're also paying for national advertising. | Parts cost + flat $500 build fee + $260 Windows, all shown up front. No checkout add-ons. |
| SPEED TO OWN | Wins. On a shelf today, home tonight. | Typically 3-5 working days on the bench, then a 7-day burn-in test before it leaves. |
| QUALITY CONTROL | Factory line QC. Machines mostly arrive fine; the duds become your problem to discover. | Every machine stress-tested for 7 days on our bench. Dud parts fail here, not at your desk. |
| WARRANTY | One warranty covering the whole box — usually 12 months, then freight to an interstate depot and wait. | Manufacturer warranty per part (typically 3 years on CPU/GPU/board) plus lifetime workmanship warranty, at a counter in Charlestown. |
| UPGRADE PATH | Varies. Some use proprietary PSUs, boards or cases that limit what you can swap later. | Standard parts throughout. Anything can be swapped, and we know the machine because we built it. |
| SOFTWARE | Often ships with trialware and vendor bloat preloaded. | Clean Windows 11 Pro install. Your machine, your software. |
You need it this week. A custom build takes days on the bench plus burn-in. If the old PC died mid-semester and there's an assignment due, a shelf machine solves today's problem today.
You've found a real clearance deal. Chains sometimes move last-gen prebuilts at prices that don't add up part-by-part. If the spec matches what you actually need, take it — we would.
You truly don't care what's inside. Email, browsing, the odd game on medium settings — an entry prebuilt does that fine, and the cut corners may never bite you.
You're spending real money. Past a couple of grand, unnamed PSUs and entry-tier SSDs stop being rounding errors. If you're buying a serious 1440p or 4K machine, you want to know every part in it — see what that looks like on our custom gaming PC Newcastle page.
You plan to keep it and upgrade it. Standard parts, no proprietary lock-in, and a shop up the road that already knows your machine.
You want one throat to choke — locally. When something plays up, "bring it in Saturday morning" beats a support ticket and a freight label. Lifetime workmanship warranty, backed in person.
Part prices are moving. With RAM, SSD and GPU prices climbing through 2026 (here's what TrendForce and Gartner are forecasting), a custom quote built on live supplier pricing tells you the truth today — not a sticker printed three months ago.
Under ~$1,500 or in a hurry: a well-chosen prebuilt is fine, and don't let anyone shame you for it. Spending more, keeping it for years, or caring at all what's in the box: custom — ideally built by someone you can drive to. Our pre-configured builds are the shortcut: prebuilt convenience, custom internals, every part named.
Match any prebuilt's spec in our builder and see the real number, live. Or call (02) 4041 2110 and we'll give it to you straight.